1. Introduction..

At Costus Rice, we want you to have a positive experience every time you purchase goods from us. Occasionally though, we know you may want to return items you have purchased. This Returns Refunds Policy sets out our conditions for accepting returns and issuing refunds for items purchased on Costus Rice, on behalf of our Products. It also sets out when we will not accept returns or issue refunds.

2. Product that cannot be returned

We do not accept returns of customized goods. We do not accept returns of goods made, configured or inscribed to your specification or The Product is not required to accept returns unless the items are damaged or defective upon arrival, or materially different from what was ordered.

We do not accept returns of items that you have damaged after delivery, during the returns period. Items becoming defective after delivery is not an applicable return reason in respect of the following product categories consumables. If an item is covered by a warranty, and becomes damaged or defective during the warranty period, it is not covered by this Returns and Refunds Policy, but by the Product warranty. Warranty information is displayed on each product page.

4. Packaging returns

When returning an item for any reason, you must do so in the exact condition you received it from Costus Rice, with its original packaging and all tags and labels attached. Returned items are your responsibility until they reach us, so do make sure they are packaged properly and can't get damaged on the way.

You must not include in the packaging with the returned item any item not pertaining to the returned item as originally received from Costus Rice. You must entirely delete and eliminate all personal data pertaining to you and/or any third party which may be possibly present in an item, and de-latch any account possibly latched to the item. Costus Rice will not be responsible for any items erroneously contained within a returned package, or for any data breach resulting from failure to eliminate personal data contained in a returned item.

5. Refunds

If we accept your return, or if you order but do not receive an item, we aim to refund you the purchase price of the item within the period of time stated on the Product Invoice .

For incorrect, defective, or damaged items, you will also be refunded for the full cost of delivery of the returned items, once your return is processed.

If the return is not the result of Costus Rice error or Product error (i.e. you changed your mind or the size does not fit as expected) you will not receive any refund on delivery fees. The refund request form shall state which payment method(s) for receipt of refunds are available to you.

6. Rejected return and refund requests and forfeiture

All items are inspected on return to verify the return reasons provided. If your return request is not approved by Costus Rice, you shall not receive any refund of the purchase price or the delivery fees, and we will make 2 attempts to redeliver within 3 business days.

If both re-delivery attempts are unsuccessful, we will immediately notify you that we will hold the item for a further 30 days from the date of the initial notification. Our notification will include details about pick up location and opening hours.

If you do not collect the item within the required period, you shall forfeit the item i.e. the item shall become Costus Rice property and Costus Rice may dispose of it in any manner that it determines appropriate e.g. by sale, charitable donation, recycling or destruction.